Refunds
30-day money-back. No scavenger hunt.
If ZeroMark is not useful, tell us within 30 days of your first paid charge and we will refund that payment in full.
How it works
- Window: 30 days from the first successful paid charge on your subscription (monthly or yearly).
- What we refund: that first paid period, in full. Trial time is free and is not a charge.
- How to ask: Write [email protected]. Include the email on your account so we can find the invoice.
- Timing: refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.
After a refund
Paid access ends when the refund is issued. Your library stays until you ask us to delete it under the privacy policy.
Charge disputes
Please contact us before opening a card dispute. Most cases are a mistaken renewal or a forgotten cancel, and we can fix those faster than a chargeback.
Last updated July 2026. See also Terms and Pricing.