Refunds
30-day money-back. No scavenger hunt.
If ZeroMark is not useful, tell us within 30 days of your first paid charge and we will refund that payment in full.
How it works
- Window: 30 days from the first successful paid charge on your subscription (monthly or yearly).
- What we refund: that first paid period, in full. Trial time is free and is not a charge.
- How to ask: Write [email protected]. Include the email on your account so we can find the invoice.
- Timing: refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.
After a refund
Paid access ends when the refund is issued. Your waitlist place stays. Your library stays until you ask us to delete it under the privacy policy.
Charge disputes
Please contact us before opening a card dispute. Most cases are a mistaken renewal or a forgotten cancel, and we can fix those faster than a chargeback.
Last updated July 2026. See also Terms and Pricing.