Refunds

30-day money-back. No scavenger hunt.

If ZeroMark is not useful, tell us within 30 days of your first paid charge and we will refund that payment in full.

How it works

Window: 30 days from the first successful paid charge on your subscription (monthly or yearly).
What we refund: that first paid period, in full. Trial time is free and is not a charge.
How to ask: Write [email protected]. Include the email on your account so we can find the invoice.
Timing: refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.

What we need from you

Two things: the email on your account, and the date or amount of the charge if you have more than one. That is enough to find the invoice in the payment records. You do not have to explain why, and nobody will try to talk you out of it. A refund request is answered within two business days; the money itself follows the bank's clock.

Three cases, so there is no guessing

Yearly, asked for on day 20: the whole yearly charge comes back. Access ends when the refund is issued.
Monthly, third month: the 30-day window from the first charge has passed, so this is a cancel, not a refund. Cancel from the billing portal and the month you paid for runs to its end.
Forgot to cancel, charged yesterday: Write [email protected]. Renewals nobody meant are reversed as a matter of course; the 30-day rule is for the first charge, not a trap for the tenth.

After a refund

Paid access ends when the refund is issued. Your library stays until you ask us to delete it under the privacy policy, and export is one click before that if you want a copy. On the free plan your latest saves stay readable in the app.

What a refund is not

It is not a way to keep the paid features and get the money back at the same time; access ends with the refund. It is not the only exit either: cancelling is instant, free, and keeps the period you paid for, which is the right move when the month is simply over.

Charge disputes

Please contact us before opening a card dispute. Most cases are a mistaken renewal or a forgotten cancel, and we can fix those faster than a chargeback.

Last updated September 2026. See also Terms and Pricing.